Categoría: Chatbots News

Though some complained that it’s not easy to check the tickets using the apps. Because it’s something they believe the developers should fine-tune. However, the most common complaint is the pricing of some features. The bot feeds customers and employees the relevant articles upon making a query. The main difference is its connectivity with the…

An AI-powered solution can reduce average handle time by 20% (PDF, 1.2 MB), resulting in cost benefits of hundreds of thousands of dollars. «I think people should be happy that we are a little bit scared of this,» Altman said. Chatbots might also help in other areas of medicine, such as clinical trial recruiting, according…

With so many use cases to leverage and more to brainstorm with your ITSM chatbot, your IT help desk can work more efficiently. Since these tasks are repetitive, service desk pressure mounts every day, resulting in handling the same issue all over again for the lack of visibility. The high volume of repetitive tasks is…